2014 APWA Florida Chapter Conference and Exposition

Many agencies today are looking towards technology and systems to assist in improving not only efficiency in daily work, but in providing outstanding customer service.  The internet, mobile technology, and other automated systems have provided several solutions for agencies to provide outstanding customer service through integrating systems and processes to meet increasing expectations and the demand for providing service that is efficient and effective.  

2014 APWA Florida Chapter Conference and Exposition

There are several differences that are obvious and some that are not between a large organization and a smaller organization. Obvious contrasts include population and area served.

2014 APWA Florida Chapter Conference and Exposition

With today’s ever-shrinking budgets, available resources, and increasing expectations it is essential for public works managers and supervisors to plan and schedule their limited resources for efficiency and effectiveness.